Support Center

To view only your machines, you would need to create a group under machine administration, in the same section you can then assign user visibility so that you can only see your machines.

Once you have created the group and assigned your user visibility, please contact someone within the Remote Support Department who can ensure this has been done. You can call us on 0371 574 7200 or complete the contact form below.

For assistance with how to create groups/ assign user visibility please refer to the instructions in this video How to use the admin features (konicaminolta.co.uk)

If you have any queries with regards to amending your invoice address or location address, please supply the full address and as much information as possible with regards to your query in the box provided.
We will get back to you in due course.

Yes! Ebiz is there for you to tailor to your needs, you can assign different levels of rights to each user under User administration. (For assistance with how to create groups/ assign user visibility please refer to the instructions in this video How to use the admin features (konicaminolta.co.uk))

If you have any queries relating to your consumable order, please supply your equipment number (s) and as much information as possible in relation to your query in the box provided.
We will get back to you in due course.
Order Consumables (konicaminolta.co.uk)

If you would like to provide us with any feedback in the contact form provided below, we would be much appreciated.

If you have any queries in relation to print quality, printing or scanning issue and have already booked a call and wish to follow this up please include your equipment number and as much information as possible in relation to your query in the contact form provided below. If you do not have a call booked, please book one prior to using this option.
Log a service call (konicaminolta.co.uk)

If you have any queries in relation to print quality, printing or scanning issues and have already booked a call and wish to follow this up please include your equipment number and as much information as possible in relation to your query in the contact form provided below. If you do not have a call booked, please book one prior to using this option.
Log a service call (konicaminolta.co.uk)

Please follow this video to understand How to do meter reads (konicaminolta.co.uk) 
We recommend opening this link in a new tab.

If you have any queries regarding your invoices, please supply the equipment number (s) and as much information as possible in relation to your query in the contact form provided below.
We will get back to you in due course.

If you have User administration rights you can change what is on view on the Ebiz account. You can remove the viewing of Invoices and various other applications to tailor your requirements. To do this, untick the options on Access Levels rights.

For assistance with how to create groups/ assign user visibility please refer to the instructions in this video How to use the admin features (konicaminolta.co.uk)

If you have any queries with regards to reporting, please supply as much information as possible with regards to your query in the contact form provided below.
We will get back to you in due course.

If you have any queries regarding your invoices, please supply the invoice number and as much information as possible in the contact form provided below.

We will get back to you in due course.

If you have any queries regarding your invoices, please supply the invoice number and as much information as possible in relation to your query in the contact form provided below.
We will get back to you in due course.

If you have any queries regarding your CS remote care facility on your device, please supply your equipment number (s) and as much information as possible in relation to your query in the contact form below.
We will get back to you in due course.

If you have any queries regarding device functions or use including copying, printing, scanning or self-maintenance procedures. Please provide model of device, equipment number and as much information as possible in the contact form provided below.
We will get back to you in due course.

Please be aware of our basic training videos, accessible via our website.

Order Consumables (konicaminolta.co.uk)

Log a service call (konicaminolta.co.uk)

How to do meter reads (konicaminolta.co.uk)

How to use the admin features (konicaminolta.co.uk)

We recommend opening these links in a different tab.

Please download and fill out the machine movement form and attached it to the contact form provided below.
Please supply as much information as possible and we will get back to you in due course.

If you would like to provide us with any feedback in the contact form provided below, we would be much appreciated. Alternatively, you can complete the survey which will pop up in the right hand side of your screen when you first log in to eBIZ.

If you have any queries regarding your invoices, please supply the equipment number (s) and as much information as possible in relation to your query in the contact form provided below.
We will get back to you in due course.
How to do meter reads (konicaminolta.co.uk) 
We recommend opening this link in a new tab.

If there are machines that are missing from your account, please raise these with the bgb-ebiz-admin-support@konicaminolta.co.uk who will be able to check that the information is correct on the system.

Machines will still appear on your Ebiz account after they have been collected. Only when they have been "final billed" by the billing department and removed from your contract will they disappear from eBIZ.

If you have any queries with regards to reporting, please supply as much information as possible with regards to your query in the contact form provided below.
We will get back to you in due course.

If you are experiencing any issues regarding your print solution, please provide your equipment number (s) and as much information as possible in relation to your query in the contact form provided below.
We will get back to you in due course.

If you have any queries relating to a service call out, please supply your equipment number (s) and as much information as possible in relation to your query in the contact form provided below.
We will get back to you in due course.
Log a service call (konicaminolta.co.uk)

Please download and fill out the machine movement form and attached. Once complete, please submit this by using contact form provided below.

Please supply as much information as possible and we will get back to you in due course.

You can place a machine order by navigating to the main menu and selecting the appropriate option from the dropdown menu. Choose from a wide range of available machines, and use the filters on the left to refine your search based on A4 or A3 size, color or black & white, multifunction devices, or standalone printers.

Once you've selected a machine, you can choose to purchase or lease it and specify the lease duration (36, 48, or 60 months). Next, you'll have the option to customise your device, including the document feeder type, paper tray configurations, finishing features (e.g., external or internal finishers, hole punching, stapling, or booklet-making).

If you’d like to explore all available options for a device, refer to the description and download the PDF guide provided.
If you need further assistance in selecting the right options, you can contact us via Live Chat or email at digitalcustomercare@konicaminolta.co.uk. We will be happy to provide you with all the details you need to confidently place your order.

After completing your order, you will receive an email confirmation. You will also be asked to fill out a remote installation form so our engineering team can assist with the network setup.
Once your device is allocated, our transport team will contact you to schedule a delivery date at your convenience.
If you have any questions, feel free to reach out via Live Chat or email us at digitalcustomercare@konicaminolta.co.uk.

You have the option to request the collection of your old machine free of charge when your new device is delivered. This must be specified during the ordering process. If no request is made, you will be responsible for arranging the disposal or relocation of the old machine to ensure space for your new equipment.

Billing is done on a quarterly basis.
For leased machines, you will receive separate invoices—one for the quarterly rental and another for your printing volumes (color and black & white).
For purchased machines, you will only be charged based on your quarterly printing volumes.
Toner, engineer support, and service visits will be provided free of charge throughout the contract term.

All devices are installed remotely, using a quick and efficient setup process trusted by many of our customers.
If you’re interested in an on-site installation by one of our engineers, this is available as a chargeable service and may take longer to schedule. Please let our team know at the time of contact if you would prefer this option.

You can choose whether to purchase or lease the device and specify the lease duration (36, 48, or 60 months) or the contract agreement period if you prefer the cash option. 

For purchased equipment, your invoice will be generated after the equipment is delivered. For leased equipment, the first lease payment will be invoiced from the date of delivery. Your first invoice for print charges should be generated one quarter after the machine was delivered. If you have any queries about invoicing, please contact billingteam@konicaminolta.co.uk

In general, your order will arrive within 2-3 working weeks after confirmation. During this time, we prepare and allocate the device(s) to your organisation. Once ready, our transport department will contact you to schedule a delivery date at your convenience.
While we strive to meet delivery timelines, unforeseen supply shortages or circumstances beyond our control (such as force majeure events) may occasionally cause delays.

If you are experiencing any issues regarding your print solution, please provide your equipment number (s) and as much information as possible in relation to your query in the contact form provided below.
We will get back to you in due course.

If you require your machine (s) to be terminated or collected, please supply the equipment number (s) and provide as much information as possible in the contact form below.

We will get back to you in due course.

If you have any queries relating to a service call out, please supply your equipment number (s) and as much information as possible in relation to your query in the contact form provided below.
We will get back to you in due course.

If you have not yet booked a call, you can learn how to do this here - Log a service call (konicaminolta.co.uk)
We recommend opening this video in a new tab.

Ebiz accounts are set up via the account number, if the schools are on different account numbers then unfortunately these will have to go on separate account.

The service call will be booked immediately and triaged in the same way it would if you were to call the service desk.

You can track your order by going onto the orders tab.

The consumable orders option will show you all toners, waste toner imaging units etc and the orders option will show you any kit that is on its way. On the order page you can see the shipping status of the order, if you then click into the order in question, and click into more information you can then find your tracking URL.

You can view your products by navigating to the My Products Tab, under this tab there are two drop downs, my machines and my solutions.

You can enter your meter readings singularly or as a group. You can do this via the machines tab, by clicking into the relevant device and selecting "add a counter reading" alternatively you can do this via the counters tab. You can find an excel/pdf template on here which you can download and then resubmit if you have a mass number of reads to upload.  

If you are unable to submit reads if the previous reads are higher than the ones you are submitting, please contact our billing department by completing the contact form below.

You can learn more about how to input meter readings by following this video - How to do meter reads (konicaminolta.co.uk)